Offer Locker Collection Without Adding Manual Work: InPost and Shiptheory

Waiting at home for a delivery does not suit every customer. Parcel locker collection gives shoppers another way to receive their orders, with the flexibility to collect when it fits their day.

With more than 10,000 lockers across the UK, InPost helps retailers offer that choice. Through Shiptheory, you can connect InPost with platforms including NetSuite, Microsoft Dynamics 365 Business Central and Shopify, automatically booking shipments and generating labels within your existing shipping workflow.

Customers Want Deliveries to Fit Around Their Day

InPost is a parcel delivery provider with a network of automated lockers and shops where customers can collect orders, send parcels and make returns. Many lockers are accessible 24/7, so shoppers can collect outside normal opening hours without waiting at home for a delivery.

Research found that 40% of UK consumers had used a parcel locker to collect, send or return a parcel in the previous year. A further 20% had not used one but would consider it. Source.

For retailers, this means there is already an audience for locker collection, alongside shoppers willing to try it. Offering that choice helps you meet the needs of customers whose work, commitments or daily routines make home delivery less convenient.

Give Shoppers More Reasons to Complete Their Order

Delivery options available at checkout can affect whether a shopper completes their order. It has been found that 81% of shoppers would abandon a purchase if their preferred delivery option was unavailable. Adding InPost collection gives customers who cannot easily wait at home another choice. Source. 

For people who already use lockers, that choice can become a regular part of shopping online. Among consumers who had used a locker in the previous 12 months, 17% of their online orders were collected from one.

Automate Shipping Decisions as Orders Come In

Connecting InPost with Shiptheory removes the need to book each shipment and prepare every label manually.

When an order is received from a connected sales channel, Shiptheory can book the shipment with InPost and generate its label. You can connect InPost with NetSuite, Microsoft Dynamics 365 Business Central, Shopify and other platforms through Shiptheory, so locker delivery fits into the systems you already use.

Create Shipping Rules That Suit Your Orders

Shiptheory’s shipping rules let you choose which orders should be sent with InPost. Rules can use details such as destination, order weight, value or product SKU to assign a suitable service automatically.

Once your rules are in place, Shiptheory applies them to matching orders as they come in. Your team can offer another delivery option without making the same shipping decision for every parcel.

Make Returns More Convenient

InPost locations also give customers a place to drop off returns around their own schedules. It has been estimated that 28 million UK retail returns went through parcel lockers last year, accounting for around 12% of all returns. Locker use is proving to be relevant to the experience after delivery as well as the choice customers make at checkout. Source.

Get Started with InPost and Shiptheory

The InPost integration is available through Shiptheory. Existing users can enable InPost in their account and connect it using their InPost Customer ID and API key.

New to Shiptheory? Book a demo to see how InPost can fit into your existing shipping process.

You can contact us at support@shiptheory.com or call +44 117 403 4313 / +1 629 666 6726.