Increase sales by 80% with better returns management
The team behind Shiptheory has been working with retailers to create a customisable returns portal that makes returns management easy while providing maximum flexibility and control.
Easy returns for your eCommerce store
The team behind Shiptheory has been working with retailers to create a customisable returns portal that makes returns management easy while providing maximum flexibility and control.
Returns Management Dashboard
Easily see what is being returned, who is returning it and how often. Need to step in to approve returns before they are authorised? Not a problem.
Visibility and Approval
- Configure, at the return reason level, if pre-approval is required or not. Automatically request photographic evidence of product defects.
- See exactly how many orders a customer has returned and make informed decisions.
- Gain insight into which products are being returned the most and why.
Who pays for the return labels?
Setup the returns portal to provide free returns labels or ask Shiptheory to charge the customer for returns labels.
Need to provide free return labels for some return reasons and charge for others? Not a problem.
Don't already have any return delivery services? Not a problem, pre-loaded returns services are instantly available, provided by Shiptheory.
Brandable Returns Portal
Make it easy for customers to open returns by using their order number and postcode. You control how far through the process they can go without intervention.
Be as hands-off or hands-on as you need
- Going for maximum hands-off? The customer enters their order number, selects the products to return, explains why and is instantly provided with a returns label, packing slip and instructions.
- Need more control? Restrict reasons that customers can return products and automatically request an explanation and photos before the return goes any further.
- Change colours, text, email content and fonts with an easy to use interface. More technical? Take total control of the styling of your returns portal via CSS.