Brightpearl recent missing shipments


Recently you may have found some shipments not coming into Shiptheory or long delays in them showing up from Brightpearl.
This has been due to an upgrade that Brightpearl have done to improve their webhooks.

Webhooks are the events that get triggered in Brightpearl, which inturn send the goods out notes to us.

The upgrade has created a bit of a backlog(delay) of requests on Brightpearl's side, but they are currently clearing the queue as I write this and everything should be back to normal shortly.

Mark Mikkelson

Automation and workflow specialist