Relay is a UK delivery provider built around the needs of ecommerce retailers, specialising in small parcels. Its network combines automated sorting with local convenience stores, known as Pitstops, where couriers collect parcels for delivery nearby. Shorter routes and fewer handovers help Relay keep deliveries efficient and costs competitive.

Use Shiptheory’s shipping rules to select Relay for suitable orders automatically. Set rules based on destination, parcel weight, order value or product SKU, helping you match shipments to Relay’s services and parcel requirements. Manage Relay alongside your other carriers without manually choosing a service for every order.

Bring orders from your e-commerce platform, marketplace, ERP or warehouse management system into Shiptheory. From there, your team can process Relay shipments and generate labels as part of the same workflow used for your other carriers, reducing the need to move order details between systems.

Give customers more control with WhatsApp updates, saved delivery preferences and local collection and return points. Relay takes two proof-of-delivery photos as standard, with AI validation helping provide clearer evidence of where parcels were left. Its Guardian technology also flags potential delivery issues for investigation, helping resolve problems before customers need to chase.

For those that need a little more control, use the Shiptheory UI to manage your orders: