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Scrub Daddy
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The secret sauce is the combination of NetSuite and Shiptheory, to manage all areas of their business and seamlessly ship their orders. Learn how this combination has helped PetShop save £1000s every week.
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How TikTok Shop & Shiptheory Streamlined Scrub Daddy's Orders


As seen across every major UK supermarket and retailer, Scrub Daddy is the cult-favourite cleaning brand known for its smiley-faced, temperature-changing scrubbing sponge.

Andrew Sumner, Head of IT and eCommerce at Scrub Daddy EU & UK, shared how Shiptheory streamlined thousands of orders overnight by integrating WooCommerce and TikTok Shop into one flexible system.

✔️ Saving 3+ Hours a Day on Order Fulfilment

✔️ Thousands of Orders Processed Overnight

✔️ WooCommerce & TikTok Shop Synced in One Dashboard
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Scrub Daddy UK

Tell Us About Scrub Daddy's Journey?

Scrub Daddy began in 2011. However, the sponge had been created years earlier. Founder Aaron Krause started selling through local Philadelphia stores and QVC before pitching on Shark Tank in 2012 and securing a deal that changed the trajectory of his life and product. This deal sent sales past $1 million within 24 hours and opened the door to selling through major US retailers.

Scrub Daddy reached the UK in 2017. Andrew Sumner met Aaron in Chicago, loved the products and secured sole distribution for the UK. The first major store to take it was B&M, and after that, they never stopped growing. It is now sold in every major supermarket and retailer in the country.

what were the biggest challenges?

As Scrub Daddy grew in the UK, we found we would suddenly get thousands of orders overnight. Especially when Mrs Hitch started posting about us on Instagram. Trying to fulfil the volume from a small base was a big challenge. We would sell out across different platforms and manage the orders through separate systems; it just wasn't efficient. 

How did you manage shipping and fulfilment?

We used to use ShipStation for our WooCommerce orders, but it didn't have a TikTok Shop integration. This meant we had to manage our orders across two different systems, Royal Mail Click & Drop and ShipStation. Manually printing labels, taking them to the warehouse and making sure everything was processed correctly was exhausting. It just wasnt scalable. ShipStation was fine for smaller volumes but once the momentum started it wasn't feasible. Using separate systems meant manual work every day, and we wasted hours printing labels and moving information between platforms.

How has your fulfilment process changed?

All our WooCommerce and TikTok Shop orders flow straight into Shiptheory and are processed within seconds. At 9 am, the labels print automatically in the warehouse, so nobody has to log into different systems or print anything manually. Everything is completely seamless now. We're saving about 3 hours a day using Shiptheory, which amounts to over 15 hours a week! It's taken away a lot of manual work and made the whole fulfilment process much more efficient, giving the team more time to focus on other areas of the business.

When and why did you start selling on TikTok Shop?

We started using TikTok Shop in May 2022 when it first launched in the UK. It was an opportunity to try something new. The idea of selling directly within a social platform really appealed to us because it let us engage with customers while driving sales. We originally planned to test it, but once we saw the potential, it quickly became an important part of our strategy.

How does TikTok Shop compare to other marketplaces?

For Scrub Daddy, TikTok Shop is a really unique mix of commerce and entertainment, which fits our brand perfectly. We're all about bringing fun into everyday cleaning, and TikTok lets us showcase our products in entertaining, relatable ways. Features like live shopping and user-generated content help us build much stronger connections with customers.

How Has Your Experience with Shiptheory Been?

I'd thoroughly recommend Shiptheory, especially for businesses looking to streamline shipping across multiple platforms. It's far more flexible than I initially realised. We use it for much more than just Royal Mail and UPS shipments - we even send pallet freight through it. There are always new features and carriers being added, the pricing is transparent with no hidden costs, and the support throughout has been fantastic.

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