Integrations

Sales Channels

Reduce costs and boost customer satisfaction with automation-first support that frees your team to deliver conversational and proactive support at internet scale
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Over 70 Carriers

Onboard, engage, and activate new customers
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Shipping API

Convert more site visitors into paying customers—and grow revenue fast
Explore our Shipping API
popular CARRIER integrations
Royal MailFedExView more
Customers
Scrub Daddy
Read how Shiptheory has helped Scrub Daddy save 4-5 days in manually assigning deliveries.
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Jimmy's Iced Coffee
Read to find out a little more about Jimmy's, and how Shiptheory helps them on their mission to fill up fridges around the world with high-quality iced coffee.
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PetShop.co.uk
The secret sauce is the combination of NetSuite and Shiptheory, to manage all areas of their business and seamlessly ship their orders. Learn how this combination has helped PetShop save £1000s every week.
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Automatically manage returns for all your customers

easy setup with Shiptheory

92% of customers will buy from you again if their returns process is easy - set up easy returns retain more customers.
  • Create your own fully branded portal
  • Charge for returns (for everyone or based on return reason)
  • Return labels for your Shiptheory shipments - all in one place
Excellent
trustpilot review
Excellent
capterra review

Integrated with over 150 of the world most popular channels and carriers

magento 2 integration
squarespace integration
OnBuy Integration
khaos integration
sellerdynamics integration
visualsoft integration
zapier integration
zoey integration
cin7 core integration
dear systems integration
Oracle Netsuite Integration
magento 2 integration

Returns Rules to suit you

Returns that work for all scenarios - whether customers need to pay, why they’re returning their order, which service is needed and more.

Charge for returns

Paid returns let you earn margins on returned orders - use rules to charge customers who change their mind, but keep returns free for faulty products or wrong orders.

Shiptheory standard of support

We provide the support we’re world famous for across all Shiptheory solutions. Just check our Trustpilot Score!

The problem

A bad returns process can lose you customers, or make you lose profit

Manual returns are a chore

  • Slow, manual processes frustrate customers
  • Lack of communication between office, warehouse, and customer
  • No data to improve your process

Other services suck

  • Non-branded returns software looks bad
  • You can’t charge retailers based on criteria
  • Poor communication with your shipping software
Bad or slow returns process? Those customers aren’t coming back...
Shiptheory has saved us hours a week in shipping and returns processing
Daniel, Cadet Direct

How it works

Here’s how you can minimise returns AND minimise your losses:

Create rules for your Returns

Use rules just like you would in Shiptheory, to determine how your rules are processed:

  • Use specific carriers and services based on reason
  • Charge customers based on the reason for their return

Fully customise the feel and function of your returns portal to fit your operation perfectly

  • Returns Policy
  • Returns Reasons
  • Portal Branding
  • Email Templates
  • Returns Address
  • Add and Remove Users
  • Available Delivery Services
  • Notifications

Professional customer experience

  • Fully customisable portal - make it feel just like your website
  • Notify your customer when their return is now in review

View status of your returns

Check the status of your current incomplete returns, and approve or deny returns that are based on specific reasons.

And send!

Once approved, your customers will receive the returns label for the carrier they selected. They can now quickly and easily send their order back to you - easy returns complete.

Different service - same Shiptheory standard

Same high standard of Shiptheory support across all our solutions
Seamless integration with other Shiptheory products

Carbon Neutral Shipping

88% of consumers are loyal to businesses who support ethical causes - empower your customers to offset the carbon from their shipments.
Learn more

Address Validation

Save time and money on failed deliveries by never missing a delivery again - use Shiptheory Address Validation.
Learn more

Retain More Customers

Add notes with a 99.9% read rate into your orders - the perfect place to ask for reviews, add upsells and cross sells, offer voucher codes and more.
Learn more

60% of Shiptheory users also use our returns management,
here are their results:

"Now with Shiptheory, we can put the prepaid label inside the box, it's done so quickly. So it's saving our customers time as well as us."

Tom Zanelli, Brick Borrow

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Want To See How Handwritten Notes Can Boost Your Sales? We’ll Show You

Show you how to easily customise the look of your portal
Set up rules so your returns are flexible based on your customers’ needs
Book a Demo