Automatically manage returns for all your customers

easy setup with Shiptheory

92% of customers will buy from you again if their returns process is easy - set up easy returns retain more customers.

Create your own fully branded portal
Charge for returns (for everyone or based on return reason)
Return labels for your Shiptheory shipments - all in one place

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Integrated with over 150 of the world most popular channels and carriers

View all integrations

Returns Rules to suit you

Returns that work for all scenarios - whether customers need to pay, why they’re returning their order, which service is needed and more.

Charge for returns

Paid returns let you earn margins on returned orders - use rules to charge customers who change their mind, but keep returns free for faulty products or wrong orders.

Shiptheory standard of support

We provide the support we’re world famous for across all Shiptheory solutions. Just check our Trustpilot Score!

The problem

A bad returns process can lose you customers, or make you lose profit

Manual returns are a chore

Slow, manual processes frustrate customers
Lack of communication between office, warehouse, and customer
No data to improve your process

Other services suck

Non-branded returns software looks bad
You can’t charge retailers based on criteria
Poor communication with your shipping software

Bad or slow returns process? Those customers aren’t coming back...

Shiptheory has saved us hours a week in shipping and returns processing

Daniel, Cadet Direct

How it works

Here’s how you can minimise returns AND minimise your losses:

Create rules for your Returns

Use rules just like you would in Shiptheory, to determine how your rules are processed:

Use specific carriers and services based on reason
Charge customers based on the reason for their return

Fully customise the feel and function of your returns portal to fit your operation perfectly

Returns Policy
Returns Reasons
Portal Branding
Email Templates
Returns Address
Add and Remove Users
Available Delivery Services
Notifications

Professional customer experience

Fully customisable portal - make it feel just like your website
Notify your customer when their return is now in review

View status of your returns

Check the status of your current incomplete returns, and approve or deny returns that are based on specific reasons.

And send!

Once approved, your customers will receive the returns label for the carrier they selected. They can now quickly and easily send their order back to you - easy returns complete.